Communication is a powerful retention tool. More often then not, the lack of communication or miscommunication results in disgruntled employees and difficult situations that could otherwise have been avoided. When making decisions, it is important to ensure people are kept well informed of the events that are occurring in the organization, regardless of whether they are directly impacted or not. This type of information creates a sense of connectedness amongst team members. People are more likely to take ownership for their work when they are made to feel a part of things. Keep your thoughts clear and concise, consider the feelings of the person you are delivering your message to and use whatever vehicle you feel will be most effective in communicating your message. The more included people feel, the more energy and enthusiasm they are likely to put into their work and the more productive the organization is likely to be overall.